A NSW Government website

Privacy policy

Your privacy is very important to us. This Privacy Policy applies to all personal information collected on the koala.nsw.gov.au website (the Site), by the New South Wales Department of Planning, Industry and Environment (DPIE), 59-61 Goulburn St, Sydney NSW 2000. For more information, you can visit the DPIE website here.

DPIE is subject to the Privacy and Personal Information Act 1998 (NSW) (PPIP Act). This Privacy Policy should be read in conjunction with DPIE’s privacy management plan, available here.

Please read carefully the following details below and get in contact with us if you have any questions at [email protected]

1.      The type of information we collect and store

We may collect your personal information if you input any data into the Site. This may include individually identifiable information, including:

  • your name
  • contact details
  • identification information
  • email correspondence between you and us.

We may also collect non-identifiable information – data that has never been labelled with individual identifiers or from which identifiers have been permanently removed, and which cannot be associated to any individual – including:

  • your computer’s IP address
  • browser type
  • the pages within the Site you visit
  • the time spent on those pages, items and information searched on the Site.

Non-identifiable data is used by us to optimise the Site and is not used in conjunction with any other personal information.

We also collect cookies from your computer, which enables us to tell when you use the website and to help customise your website experience.

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain personal information, we may not be able to provide you with a full service.

2.      How we collect your information

We may collect data from you when you:

  • browse the Site
  • send an email to our contact address
  • save an item.

3.      How we use your information

We collect and hold your information for multiple purposes relating to this Site, the Saving our Species program or the NSW Koala Strategy, including to:

  • provide you with products
  • provide you with better customer services
  • answer your questions
  • provide you with information or advice
  • comply with other relevant laws and regulations.

4.      Access and correction

If you believe that the personal information DPIE holds about you is inaccurate, not relevant to the purpose for which it was collected, is not up to date or is misleading, please contact us and we may be able to alter your personal information.

5.      How we store your personal information

We apply appropriate security to protect personal information. The security of information extends to all stages of the information life cycle, from the time of creation, while it is actively used, to archiving and destruction.

We have an ICT policy, use passwords and, where possible, encrypt information to ensure it is protected and kept secure.

If a data breach is identified, whether serious or not, you will be notified, unless the breach is in relation to information that is not sensitive, poses little to no risk of harm to you, or if it is decided that notification is not required.

6.      Changes to this Policy

This Privacy Policy forms part of the Terms for use of the Site. We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion.

Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy policy on the Site. Depending on the nature of the change, we may announce the change on the Site or by email if we have your email address.

However, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or party, you must terminate your use of the Site. Please contact us if you wish to discuss this Privacy Policy or have any questions.