Please read carefully the following details below and get in contact with us if you have any questions at [email protected]
1. The type of information we collect and store
We may collect your personal information if you input any data into the Site. This may include individually identifiable information, including:
- your name
- contact details
- identification information
- email correspondence between you and us.
We may also collect non-identifiable information – data that has never been labelled with individual identifiers or from which identifiers have been permanently removed, and which cannot be associated to any individual – including:
- your computer’s IP address
- browser type
- the pages within the Site you visit
- the time spent on those pages, items and information searched on the Site.
Non-identifiable data is used by us to optimise the Site and is not used in conjunction with any other personal information.
We also collect cookies from your computer, which enables us to tell when you use the website and to help customise your website experience.
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain personal information, we may not be able to provide you with a full service.
2. How we collect your information
We may collect data from you when you:
- browse the Site
- send an email to our contact address
- save an item.
3. How we use your information
We collect and hold your information for multiple purposes relating to this Site, the Saving our Species program or the NSW Koala Strategy, including to:
- provide you with products
- provide you with better customer services
- answer your questions
- provide you with information or advice
- comply with other relevant laws and regulations.
4. Access and correction
If you believe that the personal information DPIE holds about you is inaccurate, not relevant to the purpose for which it was collected, is not up to date or is misleading, please contact us and we may be able to alter your personal information.
5. How we store your personal information
We apply appropriate security to protect personal information. The security of information extends to all stages of the information life cycle, from the time of creation, while it is actively used, to archiving and destruction.
We have an ICT policy, use passwords and, where possible, encrypt information to ensure it is protected and kept secure.
If a data breach is identified, whether serious or not, you will be notified, unless the breach is in relation to information that is not sensitive, poses little to no risk of harm to you, or if it is decided that notification is not required.
6. Changes to this Policy